Privacy Policy

Introduction

Xiviri Trading and Projects (Pty) Ltd ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us for our services.

By using our website or submitting your information to us, you agree to the terms of this Privacy Policy. This policy is compliant with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

We collect information you voluntarily provide to us, including:

• Your full name and contact details (phone number and email address)
• Company name and business details (where applicable)
• Project details, location and requirements submitted via our quote or contact forms
• Any other information you choose to share with us

We may also collect non-personal information automatically, such as browser type, device information and pages visited, through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Prepare and send you project quotations
• Communicate with you about your project or enquiry
• Improve our website and service offerings
• Comply with our legal obligations under South African law

We will only contact you for the purposes for which you provided your information and will not use it for unrelated marketing without your consent.

Sharing Your Data

We do not sell, trade or otherwise transfer your personal information to outside parties. Your information may only be shared in the following limited circumstances:

• With trusted service providers who assist us in operating our business (e.g. email providers), bound by confidentiality agreements
• When required by law, regulation or legal process
• To protect our rights, property or safety, or that of others

Data Security

We take reasonable steps to protect your personal information from unauthorised access, use or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to our website.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

Contact Us About This Policy

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: